Refund & Return Policy

Effective Date: June 30, 2026

At Pro Max Deal LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return if:

• The item is returned within 30 days of delivery.
• The product is unused, undamaged, and in its original condition.
• The item is returned with its original packaging, accessories, and proof of purchase.
• The product is not listed as a non-returnable item.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

• Clearance or final sale items
• Gift cards
• Customized or personalized products
• Products damaged due to misuse, neglect, or improper installation

3. Return Process

To initiate a return:

1. Contact our customer support team with your order number and reason for the return.
2. If your return is approved, we will provide return instructions.
3. Securely package the item and send it to the provided return address.
4. Once received and inspected, we will notify you of the return status.

4. Refunds

After your returned item has been received and inspected:

• Approved refunds will be issued to your original payment method.
• Refunds are typically processed within 5–10 business days.
• Processing times may vary depending on your bank or payment provider.

5. Exchanges

We replace items only if they are defective, damaged, or the incorrect product was shipped. Please contact us to request an exchange.

6. Return Shipping Costs

• If the return is due to our error (incorrect, defective, or damaged item), we will cover the return shipping cost.
• If the return is for any other reason, the customer is responsible for return shipping charges unless otherwise stated.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and photos of the product and packaging to help us resolve the issue quickly.

8. Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

9. Changes to This Policy

We reserve the right to update this Refund & Return Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Pro Max Deal LLC
Phone: +1 913 435 8468
Email: sales@promaxdeal.com
Address: 1213 Veloce Dr, Plano, TX 75074, USA